Terms and Conditions
These Terms & Conditions govern your use of the Skope Property Ltd website. By accessing or using this website, you agree to these terms. References to “Skope”, “we”, “us” or “our” mean Skope Property Ltd.
Website & Property Information
Skope Property Ltd is an independent property consultancy specialising in development sales, global distribution, development consultancy and site sourcing.
Information on this website is provided for general information and marketing purposes only. While we take reasonable care to ensure information is accurate, property details, prices, availability, specifications, dimensions, floorplans, completion dates and other information may change and should not be relied upon as forming part of any contract.
Photographs, computer-generated images, floorplans and illustrations are indicative only and the completed development may differ.
Where rental figures, yields, forecasts, capital growth assumptions or other investment information are provided, these are for illustrative purposes unless expressly stated otherwise. Past performance is not a guarantee of future performance.
Our Role & Your Responsibilities
Skope may act on behalf of property developers, vendors or other parties in relation to developments promoted through this website. Unless expressly agreed otherwise in writing, Skope does not act as the purchaser's legal, financial, tax or investment adviser.
Prospective purchasers should undertake their own due diligence, verify all information material to their decision and obtain appropriate independent legal, financial, mortgage and tax advice before entering into a property transaction.
We may introduce purchasers to third-party professionals including solicitors, mortgage brokers, financial professionals, letting agents and property management companies. Unless stated otherwise, these businesses operate independently of Skope and their services are subject to their own terms and conditions.
No property should be considered reserved or secured until the applicable reservation process has been completed and the required documentation and payments have been accepted.
Website Use, Liability & Legal
To the fullest extent permitted by law, Skope accepts no liability for losses arising solely from reliance upon general information contained on this website or from the use or inability to use the website. Nothing in these terms excludes any liability which cannot legally be excluded.
Website content, including Skope branding, text, graphics and design, may not be reproduced or used commercially without permission. Development imagery, CGIs, floorplans and other materials may remain the intellectual property of the relevant developer or rights holder.
Our handling of personal information is governed by our Privacy Policy. This website may also contain links to third-party websites for which Skope is not responsible.
We may update these Terms & Conditions from time to time. These terms are governed by the laws of England and Wales, with disputes subject to the jurisdiction of the courts of England and Wales, subject to any applicable mandatory rights.
For any questions regarding these terms, please contact:
Skope Property Ltd
Email: info@skopeproperty.com
Registered Office: 192 High Street, Tonbridge, TN9 1BE
Company Number: 14847557
Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
· We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
· We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
· If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
· We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
· If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306 www.tpos.co.uk Make a Complaint - The Property Ombudsman (tpos.co.uk)
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review.